MacNN | troubleshooting News

Problem reports from users about Google Nexus 7 tablet accumulate

Wed, 19 Jun 2013 00:31:00 GMT

Reports have begun to surface of widespread, but not universal, issues with the Nexus 7 tablet made by Asus for Google. According to reports from early adopters, a possible combination of power-sapping software updates, the Android lack of support for the SSD TRIM command, and potentially poor-quality storage or RAM are taking a toll on some users devices prematurely....

Apple issues Java updates for Snow Leopard, Lion, Mountain Lion

Tue, 18 Jun 2013 20:38:00 GMT

Apple has posted twin Java updates for OS X, <A href="http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US">Java for OS X 2013-004</a> and Mac OS X v10.6 Update 16. Both deal with security, stability, and compatibility flaws. The first is targeted at Lion and Mountain Lion users, while the second is for Snow Leopard only....

Apple issues Java updates for Snow Leopard, Lion, Mountain Lion

Tue, 18 Jun 2013 20:38:00 GMT

Forums: overheating woes, Safari gripes and more

Tue, 18 Jun 2013 17:26:00 GMT

On the MacNN Forums, Mac Elite "FireWire" is trying to figure out why his iMac keeps shutting off when the CPU temp reaches 50°C in the thread titled "<a href="http://macnn.com/rd/288004==http://forums.macnn.com/65/mac-desktops/501468/imac-doesnt-adjust-fan-speed-dies/" rel='nofollow'>iMac doesn't adjust fan speed, and dies</a>." Forum-...

Forums: OS X Mavericks debates, SD card woes and more

Fri, 14 Jun 2013 18:15:00 GMT

Today in the MacNN forums, members continue to talk about, as well as debate the usefulness of, the new features in <a href="http://macnn.com/rd/287790==http://forums.macnn.com/90/mac-os-x/501322/os-x-mavericks/" rel='nofollow'>OS X Mavericks.</a> Yesterday Senior User "And.reg" was looking for a way to <a ...

Apple conforms warranty policies in Belgium, France, Germany

Wed, 12 Jun 2013 18:53:00 GMT

Apple has updated its default warranties in Belgium, France, and Germany to reflect European Union law, reports say. EU regulations require covering the sort of goods Apple sells for two years. Until <a href="http://9to5mac.com/2013/06/12/apple-changes-warranty-policy-in-belgium-to-offer-two-years-protection/">now</a>, though, Apple only marketed its warrant...

Teardowns reveal some surprises in new MacBook Air model

Wed, 12 Jun 2013 02:53:00 GMT

Two initial teardowns of the latest MacBook Air model by Mac specialists OWC and iFixit have revealed a <a href="http://macnn.com/rd/287526==http://www.ifixit.com/Teardown/MacBook+Air+13-Inch+Mid+2013+Teardown/15042/2" rel='nofollow'>number of small changes</a> but <a href="http://macnn.com/rd/287527==http://blog.macsales.com/18966-owc-macbook-air-...

Forums: Mail crash, Ripit help and more

Fri, 07 Jun 2013 18:26:00 GMT

Yesterday in the MacNN forums, one concerned Fresh-Faced Recruit turned to the forums looking for help with an unusual <a href="http://macnn.com/rd/287270==http://forums.macnn.com/82/applications/501241/mail-crash-i-have-never-seen/" rel='nofollow'>problem with Mail</a> that they are unable to get past. Also yesterday, Griz...

iTunes 11.0.4 fixes sync, iTunes Store login problems

Wed, 05 Jun 2013 18:17:00 GMT

Apple has released a minor update of <A href="http://www.apple.com/itunes/download/">iTunes</a>, v11.0.4. The patch copes with two glitches in the software, including one that would cause iTunes to crash when switching between USB and Wi-Fi sync. The other forced people to repeatedly enter their Apple ID at the iTunes Store, even after having logged in just...

Finished OS X 10.8.4 update fixes problems with Wi-Fi, Exchange

Tue, 04 Jun 2013 21:04:00 GMT

Apple has released a completed <a href="http://support.apple.com/kb/HT5730">v10.8.4 update</a> for OS X Mountain Lion. The release solves numerous issues, such as compatibility problems when connecting to enterprise Wi-Fi networks, and support for Microsoft Exchange in Calendar. FaceTime calls should now properly connect to non-US phone numbers, and Macs sho...

Forums: Intel's Haswell released, MBP update imminent

Tue, 04 Jun 2013 19:29:00 GMT

With the recent release of <a href="http://forums.macnn.com/69/mac-notebooks/501124/intels-haswell-released-mbp-update-imminent/#post4233073">Intel's new Haswell chips</a>, the MacNN forums are abuzz with talk of a refresh for the MacBook Pro lineup, as well as a long awaited update to the Mac Pro. One Senior User turned to...

Apple starts in-store iPhone 5 display replacements for $149

Mon, 03 Jun 2013 20:21:00 GMT

Apple is now offering the option to have an iPhone 5 display replaced at an Apple Store for $149, says MacRumors. The service <a href="http://www.macrumors.com/2013/06/03/apple-begins-offering-in-store-iphone-5-display-replacements-for-149/">costs</a> the same with or without AppleCare+. It may be most important for peopl...

Apple updates Certified Macintosh Technician program

Fri, 31 May 2013 20:57:00 GMT

Apple has updated its Apple Certified Macintosh Technician (ACMT) program for people aiming to service products under AppleCare warranties. Under the <a href="http://support.apple.com/kb/HT5708?">new terms</a>, beginning on June 23rd, Apple says it should easier to both get and maintain certification. Technicians will no longer need to be recertified every y...

Forums: Bootcamp problems, iPad tips, free iTunes Apps

Fri, 31 May 2013 18:23:00 GMT

This week in the MacNN forums, members try to help "Geoff" figure out why it appears as if the <a href="http://macnn.com/rd/286781==http://forums.macnn.com/104/alternative-operating-systems/500982/boot-camp-and-bad-desktop-display/" rel='nofollow'>screen is dimming</a> when using Windows 7 on a Mac Pro. For helpfu...

Forums: Safari video problems, Facetime audio issues, more

Tue, 28 May 2013 21:18:00 GMT

Yesterday, Forum Regular "Nassifer" turned to the MacNN forums looking for help when they were no longer able to play <a href="http://macnn.com/rd/286535==http://forums.macnn.com/82/applications/500969/video-in-safari/" rel='nofollow'>videos in Safari</a>. Junior Member "canadave" recently used Facetime ...

Apple seeds eighth OS X 10.8.4 beta to developers

Fri, 24 May 2013 23:30:00 GMT

A little over a week since the <a href="http://www.macnn.com/articles/13/05/15/company.may.be.on.accelerated.pace.ahead.of.wwdc/">last beta</a>, Apple is seeding a new build of OS X 10.8.4 to developers. The release is listed as 12E55, and has no known issues. People are asked to concentrate testing on Safari, Wi-Fi, graphics, and Windows filesharing....

Forums: Bluetooth problems on iPad after iOS update and more

Fri, 24 May 2013 15:26:00 GMT

When Senior User "chasg" was <a href="http://forums.macnn.com/103/iphone-ipad-and-ipod/500850/cant-connect-bluetooth-devices-ipad-mini/">unable to connect Bluetooth devices</a> to their iPad mini after they updated to iOS 6.1.3, they turned to the forums for some help. Earlier this week Grizzled Vetran "jeff k" started a thread after notici...

Brazilian email may back Apple performing in-house repairs

Fri, 24 May 2013 02:01:00 GMT

An allegedly official Apple email sent to Apple Authorized Service Providers (AASPs) in Brazil may support rumors that Apple is planning to do its own repairs of iOS devices, according to AppleInsider. At the moment, a person bringing a broken iPhone, iPod, or iPad to Apple is more likely to have the device swapped out for a refurbished unit, to which a person...

Forums: iOS Remote App features and more

Tue, 21 May 2013 17:40:00 GMT

Yesterday in the MacNN forums, Mac Elite "abbaZaba" started a thread discussing a few new features they believed would be beneficial to add to the <a href="http://macnn.com/rd/286064==http://forums.macnn.com/103/iphone-ipad-and-ipod/500776/remote-ios-app-could-so-much/" rel='nofollow'>iOS Remote app</a>. Senior Us...

MacNN forums: Retina MBP shuts down while sleeping

Fri, 17 May 2013 19:13:00 GMT

This week in the MacNN forums, one Professional Poster was trying to get to the bottom of a problem they had with their <a href="http://macnn.com/rd/285882==http://forums.macnn.com/69/mac-notebooks/500543/macbook-pro-retina-shuts-down-while/" rel='nofollow'>Retina MBP shutting down</a> while in sleep mode, a solution has ye...

MacBook Air Flash Storage Firmware Update 1.0 fixes severe crash bug

Thu, 16 May 2013 19:22:00 GMT

Apple has posted a new support download for mid-2012 MacBook Airs, <a href="http://support.apple.com/kb/DL1655">MacBook Air Flash Storage Firmware Update 1.0</a>. Unusually, Apple states that the patch is mandatory; it fixes a problem with the Air's firmware that can, potentially, prevent a computer from recovering from a crash. The file is a 1.69MB download...

iMovie 9.0.9 fixes camera connection, iOS import problems

Wed, 15 May 2013 00:02:00 GMT

Apple has released a minor update for <a href="https://itunes.apple.com/us/app/imovie/id408981434?mt=12">iMovie</a>, the video editor included as part of its iLife suite. Version 9.0.9 copes with a trio of issues, mainly a glitch which can prevent iMovie from detecting connected video cameras. It also deals with general instability, and compatibility problem...

Forums: traveling Mac-less

Tue, 14 May 2013 20:00:00 GMT

This week in the MacNN Forums, Mac Elite "asxless" started a discussion about ways to <a href="http://macnn.com/rd/285713==http://forums.macnn.com/103/iphone-ipad-and-ipod/500537/traveling-mac-less/" rel='nofollow'>travel "Mac-less"</a> using only iOS devices while road-tripping this summer. Yesterday, P...

Changes coming to US AppleCare policies this fall, Apple says

Sat, 11 May 2013 00:30:00 GMT

According to <a href="http://macnn.com/rd/285399==http://appleinsider.com/articles/13/05/10/big-changes-coming-to-applecare-this-fall-warranty-subscriptions-in-store-ios-device-repairs-more" rel='nofollow'>leaked reports</a> from an Apple "town hall" meeting, some significant changes are coming to <a href="http://macnn.com/rd/285400==http...

Forums: Bluetooth keyboard typing issues with iPad and more

Fri, 10 May 2013 18:26:00 GMT

Earlier this week in the MacNN forums, Mac Elite "abbaZaba" was trying to figure out why the <a href="http://macnn.com/rd/285388==http://forums.macnn.com/103/iphone-ipad-and-ipod/500465/ipad-apple-bt-keyboard-typing-stutter/" rel='nofollow'>Apple Bluetooth keyboard</a> that they have paired with an iPad 4 will stu...

Thunderbolt Firmware Update 1.2 fixes Target Disk Mode issue

Thu, 09 May 2013 20:36:00 GMT

Apple has posted a new support download for Macs, <a href="http://support.apple.com/kb/DL1653">Thunderbolt Firmware Update 1.2</a>. The patch appears to deal solely with stability problems related to Target Disk Mode. The file is 1.22MB, and requires OS X 10.8.3 or later....

Forums: dead pixels, blown usb ports and more

Tue, 07 May 2013 19:25:00 GMT

Yesterday in the MacNN forums, members tried to help one concerned Fresh-Faced Recruit figure out reasons why <a href="http://macnn.com/rd/285113==http://forums.macnn.com/103/iphone-ipad-and-ipod/500367/strange-lines-across-screen/" rel='nofollow'>white and black lines</a> might show up across the screen of their iPhone 3GS...

Report: iOS app has accidental malware, but not a threat to users

Tue, 07 May 2013 04:04:00 GMT

A bit of malware -- a Trojan horse file that tries to redirect to a website -- has been found <a href="http://www.macworld.com/article/2037099/ios-app-contains-potential-malware.html#tk.nl_mwbest">inside an iOS app</a>, but the code has turned out to be harmless. The app in question is called <a href="https://itunes.apple.com/us/app/simply-find-it/...

Forums: Intel's new graphics with eDRAM gets named

Fri, 03 May 2013 19:16:00 GMT

Yesterday in the MacNN forums, Moderator "P" started a discussion about <a href="http://macnn.com/rd/284901==http://forums.macnn.com/69/mac-notebooks/500283/intels-new-graphics-integrated-edram-finally/" rel='nofollow'>Intel's new graphics processors</a>, focusing on the specs of the various models as well as the ...

Google denies reports of 'Google Now' iOS feature draining batteries

Fri, 03 May 2013 01:00:00 GMT

Google has issued a <a href="http://macnn.com/rd/284801==http://lifehacker.com/stop-google-now-from-draining-your-iphones-battery-486249450" rel='nofollow'>written denial</a> of claims that its new-to-iOS "Google Now" feature, which relies heavily on Location Services, is causing unusual battery drains for iPhone users. The company <a href=&qu...

iOS 6.1.4 updates iPhone 5 speakerphone profile

Thu, 02 May 2013 17:31:00 GMT

In an unexpected move, Apple has released a new version of iOS exclusively for iPhone 5 owners. iOS 6.1.4 upgrades the audio profile for the device's speakerphone, and so far doesn't appear to make any other changes. The update applies to both GSM- and CDMA- equipped iPhones....

Forums: Adobe Flash update and more

Tue, 30 Apr 2013 19:15:00 GMT

This week in the MacNN forums, members discuss the most recent Flash update in the thread titled "<a href="http://macnn.com/rd/284648==http://forums.macnn.com/90/mac-os-x/500147/adobe-flash-11-7-7-update/" rel='nofollow'>Adobe Flash 11.7.7 update requires download?</a>" which was started by "Hawkeye_a" w...

Forums: building a USB charging station and more

Fri, 26 Apr 2013 19:58:00 GMT

Today in the MacNN forums, Grizzled Veteran "PeterParker" was wondering if it would be a good idea to build their own <a href="http://macnn.com/rd/284438==http://forums.macnn.com/57/consumer-hardware-and-components/500126/building-my-own-usb-charging-station/" rel='nofollow'>USB charging station</a> that could be ...

Soluto: the best PC to run Windows is the MacBook Pro

Wed, 24 Apr 2013 23:30:00 GMT

A <a href="http://macnn.com/rd/284193==https://www.soluto.com/reports" rel='nofollow'>new study</a> by a cloud-based PC admin software maker, <a href="http://macnn.com/rd/284194==http://www.soluto.com" rel='nofollow'>Soluto</a>, concludes that bloatware included on most Windows PC notebooks by the manufacturers is harming ...

Forums: MBA mouse clicks not registering and more

Tue, 23 Apr 2013 19:48:00 GMT

Yesterday in the MacNN forums, Professional Poster "Paco500" was looking for assistance with a trackpad that was <a href="http://macnn.com/rd/284064==http://forums.macnn.com/69/mac-notebooks/499938/mba-mouse-clicks-not-registering/" rel='nofollow'>not registering clicks</a> on a MacBook Air. In the thread titled &...

iTunes, iCloud, Apple IDs, and Game Center hit by Tuesday outages

Tue, 23 Apr 2013 14:40:00 GMT

Apple's online services are again suffering outages, their official <A href="http://www.apple.com/support/systemstatus/">system status</a> page indicates. Between 7:20 and 9:32AM Eastern, some people may have been unable to access the iTunes Store or make purchases there. Still ongoing however are problems preventing people from creating Apple IDs or signing...

Payouts in 'Antennagate' class action suit reach iPhone 4 owners

Tue, 23 Apr 2013 13:54:00 GMT

iPhone 4 owners are beginning to receive $15 checks as their part of the <a href="http://www.electronista.com/articles/12/03/29/iphone.4.class.action.claimants.can.go.ahead/">settlement in a class action lawsuit against Apple</a>, notes 9to5Mac. The <a href="http://9to5mac.com/2013/04/22/iphone-4-owners-begin-r...

Small iCloud outages disrupt Game Center, email for some users

Fri, 19 Apr 2013 23:10:00 GMT

Apple has reported some <a href="http://www.apple.com/support/systemstatus/">brief but widespread slowdowns</a> and unavailability of Game Center -- starting in the wee hours of Thursday and again later that morning -- coupled with a prolonged mail issue that only affected a fraction of one percent of users on iCloud.com for half a day over Thursday and Friday...

Forums: who's to blame, Safari or Java?

Fri, 19 Apr 2013 17:53:00 GMT

Yesterday in the MacNN forums, "cgc" was trying to figure out why they were having problems with certain websites after updating <a href="http://macnn.com/rd/283876==http://forums.macnn.com/82/applications/499873/safari-or-java/" rel='nofollow'>Safari and Java</a>. Also yesterday, Professional Poster "badidea...

Forum roundup: research on migrating to Entourage

Tue, 16 Apr 2013 17:05:00 GMT

Yesterday in the MacNN forums Fresh-Faced Recruit "Rex963" was doing some <a href="http://macnn.com/rd/283562==http://forums.macnn.com/82/applications/499750/research-on-migrating-to-entourage/" rel='nofollow'>research on migrating back to Entourage</a> from MS Outlook and turned to the forums for some advice. Aft...

Forums: Which MacBook Pro is faster?

Fri, 12 Apr 2013 21:12:00 GMT

Yesterday in the MacNN forums, a discussion was started about <a href="http://macnn.com/rd/283316==http://forums.macnn.com/69/mac-notebooks/499649/macbook-pro-faster-13-retina-2-a/#post4225718" rel='nofollow'>which MacBook is faster</a>, the 13-inch Retina model or the non-Retina model -- with many stating they would prefer...

iMessage, FaceTime hit by second outage in under a week

Fri, 12 Apr 2013 17:11:00 GMT

Apple's iMessage and FaceTime services experienced another outage earlier today, according to the company's <a href="http://www.apple.com/support/systemstatus/">system status</a> page. The outage is listed as having affected "some users" between 10:45AM and 12:07PM Eastern time. As of this writing, all of Apple's online services are once again oper...

Apple urges developers to localize, opens Chinese Support forum

Fri, 12 Apr 2013 15:02:00 GMT

Apple has sent out a memo to developers this week, urging them to localize Mac and iOS apps as well as titles on the iBookstore, notes AppleInsider. The message is being delivered through iTunes Connect, and points out that both the iOS and Mac App Stores are accessible in 155 countries and 40 languages. "In addition, the App Store editorial team is alwa...

Apple SVP in China to head up image-restoration efforts

Wed, 10 Apr 2013 22:10:00 GMT

According to a <a href="http://macnn.com/rd/283070==http://translate.google.com/translate?u=http://news.zol.com.cn/364/3649455.html&hl=en&langpair=auto|en&tbb=1&ie=GBK" rel='nofollow'>Chinese web site</a>, Apple Senior VP for Operations <a href="http://macnn.com/rd/283071==http://www.apple.com/pr/bios/jeff-williams.h...

Apple seeds second OS X 10.8.4 build to developers [U]

Wed, 10 Apr 2013 05:03:00 GMT

[Updated with discovery of code for 802.11ac support] Apple is now seeding a second beta of OS X 10.8.4 to developers, reports <a href="http://macnn.com/rd/283000==http://9to5mac.com/2013/04/09/apple-seeds-os-x-10-8-4-build-12e30-to-developers/" rel='nofollow'>say</a>. The build is labelled 12E30, and <a href...

Apple seeds second OS X 10.8.4 build to developers

Tue, 09 Apr 2013 21:03:00 GMT

Apple is now seeding a second beta of OS X 10.8.4 to developers, reports <a href="http://9to5mac.com/2013/04/09/apple-seeds-os-x-10-8-4-build-12e30-to-developers/">say</a>. The build is labelled 12E30, and <a href="http://www.macnn.com/articles/13/04/01/notes.are.identical.to.final.1083.betas/">as before</a> comes with no...

Forums: automator workflow question and more

Tue, 09 Apr 2013 18:45:00 GMT

Today "angelmb" had an <a href="http://forums.macnn.com/82/applications/499567/automator-workflow-question/#post4225368">automator workflow question</a>, so they turned to the forums looking for some advice, a solution has yet to be found. Yesterday one Junior Member was looking for a reason why their Apple <a href="http://forums.macnn.co...

Forums: Future Macbooks and RAM limits

Fri, 05 Apr 2013 19:21:00 GMT

This week in the MacNN forums rumors about future <a href="http://forums.macnn.com/69/mac-notebooks/499417/future-macbooks-ram-limits-rumor-discussion/">MacBook Pro RAM limits</a> caught the attention of many members who discussed what the future may hold for Apple. Administrator "ghporter" finally upgraded to Mou...

Microsoft to end support for Office for Mac 2008 on April 9

Thu, 04 Apr 2013 20:57:00 GMT

Microsoft will end support for Office 2008 for Mac on April 9, according to an official blog post. After that <a href="http://macnn.com/rd/282683==http://blog.officeformac.com/ending-support-for-office-for-mac-2008/" rel='nofollow'">deadline</a>, the company will no longer release any new updates for the software. People will, however, be able to downloa...

Forums: SCSI drive for an old Mac IIcx

Tue, 02 Apr 2013 20:07:00 GMT

Yesterday in the MacNN forums, Mac Elite "Doc HM" was looking for a <a href="http://macnn.com/rd/282460==http://forums.macnn.com/65/mac-desktops/499342/looking-for-a-scsi-drive-iicx/" rel='nofollow'>SCSI drive for a Macintosh IIcx</a>, but has yet to find a solution. Junior Member "Harvey" is having &...